Refund policy

Return Policy

At Sola Hair, we want you to be completely satisfied with your hair styling tools. If an item does not suit your hair routine, we offer a comprehensive return window. Due to strict personal hygiene regulations and public health standards regarding direct-contact scalp and hair appliances, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The hair dryer, styling wand, straightening brush, or hair accessory must be completely unopened, unused, and in its original, factory-sealed condition.
  • Personal Hygiene & Dermal Safety Standards: For biological cleanliness and hair health safety, electrical styling tools, bristle brushes, and scalp applicators cannot be returned if the outer factory shrink wrap, security tape, or hygienic blister seal has been cut, peeled, or unsealed.
  • All original packaging, molded protective inner trays, magnetic concentrator nozzles, silicone heat mats, styling clips, and user instruction booklets must remain fully intact within the box.
  • Items showing signs of hair strands, scalp sebum residue, styling product or serum build-up, cord strain/tangles, scratched ceramic barrels, or damaged gift boxes will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the sensitive electronic nature of motorized thermal appliances, we recommend using a trackable shipping service and purchasing parcel insurance, as Sola Hair cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@solahair.store within 30 days of delivery. Please include your order number, item details, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address and specialized repackaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing an appliance colorway or delivery address), contact us immediately at support@solahair.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated facility, our technical hygiene team will inspect the item to verify compliance with our return conditions (unbroken factory seals, pristine unpowered appliance, complete original attachments, and no stray hair/oil residue). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@solahair.store for further assistance.